the relationship myth

“A relationship is a dynamic partnership, and the myth that a healthy couple always feels elated and excited to be in one another’s company causes much heartache.” ~ Tania M Adams

a successful business

“Customers of successful operations love doing business with them!   In fact, customers love doing business with them so much that they will come back again and again simply because they enjoy the experience that they have, even when the products sold are...

gratitude

“The circumstances may not change, but the quality of our life changes irreversibly in the instant that we experience the gratitude.”~Tania M Adams

great companies

“Great companies actively create a culture of service excellence and delivery that draws an ever-increasing pool of new and repeat customers who love to do business with them today and in the future.”~Tania M Adams

excellence is up to YOU

“An organisation’s culture is defined by its people, who they are and what they do.  It is the result of the sum total of the actions and behaviours, attitudes, outlook, values, moods, and most importantly the habits; those things repetitively done or said without...

make a difference from where you are

“My crAzy™ challenge to you today, regardless of your position, is to commit to one new way of being or acting that will contribute to a culture of excellence within your organisation.  Persevere with it for the next month until it becomes a habit and observe the new...